The Board

Chris Baxter is a Founding MODE shareholder and non executive Chairman of the MODE Board since 2010.
From September 2012 to May 2015 Chris has been the Senior Vice President, Head of Investment Portfolio and Member of the Management Board at AFK Sistema in Moscow, Russia.
Prior to that, he was the CEO of Renaissance Partners principal investment business at Renaissance Group, from 2009 to 2012 and CEO and Head of Renaissance Investment Banking business from 2003 to 2008.
Chris worked at Merrill Lynch in London for 8 years, finishing in 2003 as Managing Director and Head of the Energy and Power sector team. From September 1987 to December 1995 Chris specialised in Energy Project Finance and Mergers and Acquisition advisory work at Chase Manhattan Bank in London.


Bruce McInroy is a Partner at Novator Partners L.L.P. He joined the firm in early 2004 and concentrates on investments in the telecommunications and technology sectors. Prior to Novator, he worked in investment banking at Deutsche Bank and Merrill Lynch, gaining wide-ranging experience in the telecom and technology sectors, and before that in industry with BT.


Mahen Govinda is an engineering graduate and holds Masters degrees in telecommunications and in business process re-engineering. In the past, he has held senior positions at the National Computer Board and at the University of Mauritius.
Mahen Govinda was a Director in the International Business Services division of the Mauritius Board of Investment. Mahen Govinda serves as director on the board of a number of Global Business companies.


The Management Team

Chris is the CEO at MODE, driving growth and expansion for the business. Chris brings decades of experience within the payments, financial services and loyalty space, and has held strategic leadership and operationally- driven roles for companies such as First National Bank, Massmart Group and Sun International. More recently, Chris was Head of Africa at Showmax, a division of Naspers. He holds a Bachelor of Commerce from the University of South Africa.


Costa Tripodis is the CFO at MODE.  He has  nearly 30 years of industry and advisory experience in Corporate Finance, strategy and operations improvement, IPO’s, M&A and capital raising across a wide range of sectors, including Information and Communications Technology, Oil and Gas, Infrastructure and Real Estate development, FMCG and Agriculture. Costa has worked on diverse projects in Europe, Africa, and the Middle East.
Prior to joining MODE, he held the position of CFO at Dimension Data’s Internet Services division in Nigeria.
Costa is a qualified accountant and  holds an MBA degree in Finance from Edinburgh Business School and a Bachelor’s degree in Accounting, Economics and Tax from the University of Port Elizabeth. He also holds an Advanced Diploma in International Tax.


Michael Mwachinga is the Finance Director at MODE. He is the member of Executive Committee supporting the Group operations. Michael has been with the company since its inception in 2010. Michael is an experienced professional in International Financial Reporting with deep knowledge of key Africa countries aspects.
Prior to joining MODE Michael worked with the Quest Holdings (a Debt Management company) as a General Finance Manager.
Michael holds a Bachelor’s Degree in Commerce, Accounting, Business Administration and Management from Daystar University in Nairobi.


Mercy Kithenya is an advocate of the High Court of Kenya with over 10 years of experience, specialising in Corporate, Commercial and Intellectual Property Law. She advises on various legal and regulatory aspects affecting Mode in the various jurisdictions of operation. She has handled a variety of transactions including debt and corporate structuring, banking and finance, foreign direct investments and corporate governance. Mercy holds an LL.B Degree and a MBA in Strategic Management.


Lukas Harustiak is a Head of Corporate Finance at MODE. He has extensive experience in Investment Banking and Investment Management.
Before joining MODE, Lukas held position of Investment Director at Valiance, an investment firm in London. Prior to that he spent several years with RBS, working in London and Moscow.
Lukas holds Master’s degrees in Management and Finance from ESCP Europe in Paris and University of Economics in Bratislava. He is also a Master in Fine Arts from Academy of Fine Arts and Design in Bratislava.


Pravin Surana is the Group Tax Head at MODE.  He has nearly 15 years of industry experience in Tax planning and structuring, Strategy and M&A across a wide range of sectors, including Information and Communications Technology, Infrastructure and Real Estate development, FMCG and Insurance.
Prior to joining MODE, he held the position of Head-Direct tax and Transfer pricing at Bharti Airtel Limited in India.
Pravin is a qualified accountant and company secretary and holds a Bachelor’s degree in Commerce from the University of Mumbai. He also holds a Diploma in International Tax.



Piyush Goel is a Global Engagement Director at MODE.

He has 16 years of experience across Telecom, IT, Business Process outsourcing and Defence industries.

Piyush has lead several business transformation projects, being responsible for Operational, organizational, delivery and financial transformation of Managed services operations in Africa. With his unique mix of experience in business development, start-up and operations, Piyush has successfully initiated and nurtured profitable customer relationships which has contributed to growth of organizations he has worked with.

Piyush holds a Bachelor of Engineering in Computers from CCS University and Post graduate Diploma in Business Administration from ITM Mumbai, India.


Rahul Jain is a Global Engagement Director at MODE. He currently heads the India Operations at MODE and runs several markets in Middle-East & South-East Asia.

Rahul has over 22 years of experience spread across Telecom and Media Services Industry. Rahul has worked with many companies in India, such as Nokia, Koshika, Bharti AirTel, Reliance, HCL, VizRT and launched various services for them. He has accomplished many projects in sales, business development & post sales services.

Rahul is a Graduate in Commerce, with honours, from the University of Delhi and holds a Diploma in Database Management.


Michael Mukopi is a Group Head of Business Analytics at MODE.

He is responsible for reading and analysing data, customer insights and predictive modelling.

Michael has  more than 10 years experience in development of predictive models.

Michael holds a Master’s degree in Social Statistics and a Bachelor’s Degree in Actuarial Science from the University of Nairobi.


Shobhit Agrawal is a Head of Product Management at MODE.

He has over 10 years of extensive experience in Program Management, Product Management, Product Engineering and Professional Services.

At MODE Shobhit is responsible for Product Management, Innovation, Go To Market Strategy, customer and partnership management and business growth.

Shobhit holds a Master’s Degree in Computer Science from the Madan Mohan Malaviya University of Technology and a Bachelor’s Degree in Mathematics from the Vardhman Degree College.


Ezra Waweru is a Head of IT Operations at MODE. As a member of the management team he is responsible for the Database Administrators, Customer Experience, Internal IT Security and Technical Support.

Ezra has extensive experience in Technology and Support, having worked for various mobile service companies.

He holds an Associate Degree in Associate Computer Science from the North lake College, Texas, USA and an Associate Degree in Financial Accounting from the Tarrant County College, Texas, USA.


Hemant Yadav is a Service Delivery Manager at MODE.

He has 11 years of experience in Telecom and IT Managed Services,  post completing his Master in Business Administration (Project Management) from JNU and Bachelor of Technology (Electronics and Communication) from UP Technical University, India.

Prior to joining MODE Team, Hemant has worked with world leader Telecom OEMs – Ericsson and Huawei, focusing upon Managing Off-Shore Deliveries, Multi-National Teams, Service Quality Assurance and Service Operations Centre in 28 Asian and African Countries.

He is an excellent mixture of Technical & Managed Services Processes Knowledge and Project Management.

He has created value at MODE by integrating best practices of Global Delivery Processes to business needs and thereby driving operational performance.


Nicholas Mugambi is a Head of Information Security and Internal IT at MODE.

He has 13 years’ experience in IT networks, infrastructure, VoIP and information security systems.

He is a certified professional in cisco networks, firewall security, network management systems and ITIL.

Nicholas holds a Bachelor’s Degree in ICT Management from the Maseno University.